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Four Key Elements that Drive Superior Customer Experience in-Store

A new retail world brings new responsibilities. The customer experience is the most promising opportunity for 2020, according to Adobe’s Digital Trends Report. According to the Temkin Group, companies that earn $1 billion per year can expect to increase their revenue by investing in customer experience. This is a three-year investment. Customer experience is, as it should be, the […]

A.C. Moore to Close, Up to 40 Stores Sold to Michaels

A.C., a New Jersey-based arts and craft retail chain, has closed its 145 stores. Yesterday, Nicole Crafts, the parent company of Moore Crafts, announced that Moore’s 145 stores will be closing. Michaels will take over 40 of these locations. The company said that plans for closing will be revealed in the coming weeks. Online orders will no longer […]

Macy’s Announces Store Closures and Job Cuts as Part Of A 3-Year Growth Strategy

Macy’s Tuesday announced a three-year growth strategy. It includes plans to close 125 stores that are least productive and reduce 2,000 corporate jobs, reports CNBC. The retailer will close its San Francisco, Lorain, OH, and downtown Cincinnati offices. It will consolidate its headquarters to New York City. The Polaris strategy is the company’s turnaround plan. It aims to make […]

Pier 1 to Close Half of its Stores, Bankruptcy Rumors Persist

Pier 1 Imports announced yesterday that it will close up 450 locations. This is almost half of its 942 stores. It made this announcement after it unexpectedly reported quarterly earnings amid bankruptcy rumors. Pier 1 has been losing more than its sales have been declining. This latest quarter was no different. The third quarter loss was larger than a […]

GNC Closing up to 1,200 Stores after Filing for Bankruptcy

CNN reported that GNC, an 85-year-old vitamin- and dietary supplement manufacturer, has filed for bankruptcy and closed up to 25% of its stores. The retailer is in dire need of a buyer as it has almost $1 billion in debt. GNC has seen declining sales at brick-and-mortar stores since the outbreak of coronavirus. CNN reported that GNC has been […]

A ranking of retailers’ in-store safety readiness

Many brick-and-mortar stores were closed for several months due to the outbreak of COVID-19, which occurred in February 2020. The government then issued stay-at-home orders. As orders expired and restrictions were eased, retailers reopened their stores with safety precautions in place to protect customers from contracting the coronavirus. What is their performance in this area? NAPCO Research has […]

For more bonuses to employees, Target to spend $200M

Target announced Monday that it will spend $200,000,000 on another round of employee bonuses , and increase its coronavirus-related benefits following its holiday season. Target is one of the biggest beneficiaries of pandemic trends as shoppers consolidate their trips, buy larger baskets, and use curbside pickup. This pattern was repeated over the holidays increasing the company’s comparable sales 17.2 […]

Axonify Pandemic Survey – Retail’s Frontline Heroes are Left Behind

Frontline workers have been called heroes since the COVID-19 pandemic. The backbone of communities was the grocery and retail store associates, who ensured that businesses were able to withstand the crisis. Businesses are failing frontline workers despite their appreciation. Retail workers feel unsafe, unprepared, or undersupported by their frontline colleagues. These are the results of Axonify’s Global Status […]