Gone are the times that restaurants required to rely on notepads and mnemonics to procedure guests’ orders. Point of Sale (POS) systems have popped up with numerous capabilities throughout the hospitality and restaurant businesses, however it may be troublesome to ascertain which system is most appropriate for your restaurant. Quite often, it may take a test run and a few trial and error to become accustomed to a POS system, yet there are a few factors that each and every restaurant owner/manager should consider before making that final decision.
Determine the Quality of the Software
It might be a fantastic idea to study online reviews and features before buying your POS system to make certain you’re buying the maximum quality applications that will not lead to potential difficulties or setbacks. Quality is not necessarily in the system itself . You should also inquire as to whether the system includes an extremely responsive local support team that are available during working hours and come with strong references.
Establish Whether the System is Available Offline
Nothing can be harder than a POS system that goes down each time the wifi signal becomes weak or the ethernet cord becomes accidentally pulled out. The last thing you need is to have to waste time trying to set the link back up again before you can send any orders to the kitchen.
Make sure a Speedy Interface Without Lagging During Busy Periods
If your restaurant frequently gets busy in the evenings and weekends, using a lagging interface can severely affect how fast you can feed the guests and make sure everyone – even your employees in the kitchen remain happy.
Could it Contain Delivery Platforms
Tremendous delivery companies including GrabFood, Deliveroo and FoodPanda frequently rely upon their own app integrations to send and pickup orders from the restaurant. Having the capacity to join your POS system with delivery platforms means more business to your own restaurant and a smooth ordering process.
Can the System Come With Analytics Characteristics
Among the biggest advantages any company has in our technical age is our ability to better analyze our customers’ purchasing habits and behaviours to ensure we are putting in the correct attempt to bring them what they need. A POS system using a guest feedback survey option might also be useful to your restaurant.
Are There Table Management, Bar Service, and Reservation Functions accessible
If your restaurant frequently takes bookings and is a busy place for waiting times and seats, these functions are a enormous stress saver. Imagine having the ability to monitor where waiting patrons are abiding and have the ability to about schedule booking times, etc without relying entirely on your host or hostess to keep track.
Determine How Easy the System is to Learn and Use
By testing the system before buying or attending a product presentation, you can ascertain whether a system will be simple to handle and use by all members in your staff team. If a menu requires continuous tapping and scrolling through different displays, it lengthens the period of time a server takes to assemble orders. In the busyness of a dinner shift, this really can make a difference.
Does it Allow Clients to Pay in The Table?
Among the biggest complaints in busy restaurants is that the occasionally frustrating wait for a server to return with a debit machine so as to cover a bill. Many POS systems comprise pay in the table functions that allow for a fast and easy payment whenever the guests are prepared.
Find Out if the POS System has Cloud Capabilities
Imagine having the ability to connect everything from accounting, invoicing, and even kitchen orders from one simple to handle cloud-based platform. Sounds perfect? Make sure it’s a part of the package.
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Consider Whether You Demand a Business POS Function
In case you’ve got the franchise and the growth to back it up, then picking an extremely functional POS system and applications would be the ideal option, but if you are a small or family-run restaurant, then you can save yourself the additional costs and go for a very simple system which covers every exceptional need.
Easy Reporting of KPIs and other custom reports
Your KPIs are an essential function for handling and reporting revenue costs, employee hours, number of consumers, and other highly valuable information. Allowing for custom reports in accordance with your restaurant’s or third party requirements can save precious time having to manually enter numbers on your computer after.