Tag: Customer Service

For more bonuses to employees, Target to spend $200M

Target announced Monday that it will spend $200,000,000 on another round of employee bonuses , and increase its coronavirus-related benefits following its holiday season. Target is one of the biggest beneficiaries of pandemic trends as shoppers consolidate their trips, buy larger baskets, and use curbside pickup. This pattern was repeated over the holidays increasing the company’s comparable sales 17.2 […]

Enhancing Customer Service with Big Data

Customer service is crucial for ecommerce businesses. If retailers could enhance customer service while at the same time reducing its cost, they would likely do it. Substantial data will help achieve this goal in the following four regions. 1. Website Is Broken This is the most common reason to contact customer support. The retail experience […]