Tag: customer

7 Tips to Personalize the Customer Experience

7 Tips to Personalize the Customer Experience A personalized experience is what attracts customers in today’s fast-paced environment. It’s no longer sufficient to offer offers on a “who bought this also bought that” basis. Customers want personalized messages and experiences that cater to their specific needs, preferences, and tastes. In fact, 82% of consumers prefer to buy from […]

How airlines can create better customer experiences with user-generated content

How airlines can create better customer experiences with user-generated content The airlines understand more than most companies that a strong brand will lead to success. However, airlines must be able to differentiate themselves and build meaningful relationships with customers, regardless of how diverse the market is. Airlines are striving to improve not only their inflight experience, […]

How SMS Marketing can help you improve your customer loyalty program

How SMS Marketing can help you improve your customer loyalty program Brands can offer personalized experiences to their loyal customers with more shared data, such as Yotpo loyalty and Yotpo textBump. This will increase retention and generate revenue. Mobile commerce continues to grow in popularity. SMS marketing is the perfect solution for eCommerce brands looking at reaching mobile-first customers. […]

Report: Ace Hardware and Dollar Tree Tops in Customer Service

According to the 2018 Temkin Experience Rankings, Ace Hardware and Dollar Tree provide the best customer experience in retail, a benchmark that measures companies’ customer service based on 10,000 U.S. customers. Ace Hardware and Dollar Tree were tied for first place among the 49 retailers that were included in the ratings. The scores of each retailer were 82 […]

Four Key Elements that Drive Superior Customer Experience in-Store

A new retail world brings new responsibilities. The customer experience is the most promising opportunity for 2020, according to Adobe’s Digital Trends Report. According to the Temkin Group, companies that earn $1 billion per year can expect to increase their revenue by investing in customer experience. This is a three-year investment. Customer experience is, as it should be, the […]

From the Idea to the First Customer: Solving a Problem

We discussed in the first article of this series why it is important to choose a targeted audience and how to find the right group. It was also important to identify your audience and understand their needs. Next, find a problem you can solve. Navigate the Journey Part One: Choosing an Audience Part 2: Finding the Problem to Solve Part […]

[Customer Spotlight] LivWell’s Pandemic-Prevention Strategy: How LivWell Rewards Wellness, Monetizes Health and Grows Businesses

[Customer Spotlight] LivWell’s Pandemic-Prevention Strategy: How LivWell Rewards Wellness, Monetizes Health and Grows Businesses Editor’s NoteMoEngage’s Customer Spotlight initiative allows us to talk to customers about their growth strategies, engagement tactics, best practices in product and marketing. This customer spotlight feature featuresLivWellOne of the most popular healthcare and wellness apps is based in Southeast Asia. The […]

3 Trends that will drive customer experience in 2021 from Movable Ink

3 Trends that will drive customer experience in 2021 from Movable Ink As remote work continues, customer experience is a top priority for almost all brands. So, what trends are driving customer experience and engagement this year? MovableInk was our partner and we had the opportunity to talk with them about their market experiences and share some of our […]

Six Creative Ways To Say Thank You For Customer Purchases

Six Creative Ways To Say Thank You For Customer Purchases It’s one of the best ways to build a relationship with customers as they go through your customer journey. Although it’s easy, very few companies take the time to truly thank their customers. Ecommerce businesses must find their moment of opportunity in order to stand out […]